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PNG0099
Handling conflicts and challenging situations
The course is organized as 1 whole-day seminars and group discussions.
Human design
• Understanding our human design -and knowing when to respond rather than react
• Do you want to be right or do you want to cooperate?
• What can I control, what can I not control?
The basics of rhetoric
• Learn the most important basics of rhetoric and argumentation
• The rhetoric toolbox – how to use them
• How to respond to the ruler technique
Communication
• Verbal and non-verbal communication
• To convince rather than persuade
• To become clear in your communication
The ruler techniques
• What are the characteristics?
• How to respond and prevent ruler techniques
• Identify your own situation – how can you respond differently?
How to tackle difficult situations and people
• How to deal with frustration, rivalry and misunderstandings at work
• How to increase your strength in the meeting with difficult situations and people
• How can you say NO and keep your integrity
We are different
• How can we use each others strength -rather than get upset
• Learn to understand our differences and use it to your advantage
Summary
• How can you contribute to a healthier working climate at your workplace?
• What did you learn?
Human design
• Understanding our human design -and knowing when to respond rather than react
• Do you want to be right or do you want to cooperate?
• What can I control, what can I not control?
The basics of rhetoric
• Learn the most important basics of rhetoric and argumentation
• The rhetoric toolbox – how to use them
• How to respond to the ruler technique
Communication
• Verbal and non-verbal communication
• To convince rather than persuade
• To become clear in your communication
The ruler techniques
• What are the characteristics?
• How to respond and prevent ruler techniques
• Identify your own situation – how can you respond differently?
How to tackle difficult situations and people
• How to deal with frustration, rivalry and misunderstandings at work
• How to increase your strength in the meeting with difficult situations and people
• How can you say NO and keep your integrity
We are different
• How can we use each others strength -rather than get upset
• Learn to understand our differences and use it to your advantage
Summary
• How can you contribute to a healthier working climate at your workplace?
• What did you learn?
Syllabus and other information
Syllabus
PNG0099 Handling conflicts and challenging situations, 1.0 Credits
Subjects
Other Social ScienceEducation cycle
Postgraduate levelGrading scale
Pass / Failed
Prior knowledge
Basic knowledge in EnglishObjectives
After completing the course the student shall gain knowledge about the impact around yourself and others, how to and to • Be aware of rule techniques • Be able to communicate in order to be able to manage authorities and challenging situations • Motivate and understand your own and others’ strengths, current and future working life.Content
The course is organized as 1 whole-day seminars and group discussions. Human design • Understanding our human design -and knowing when to respond rather than react • Do you want to be right or do you want to cooperate? • What can I control, what can I not control? The basics of rhetoric • Learn the most important basics of rhetoric and argumentation • The rhetoric toolbox – how to use them • How to respond to the ruler technique Communication • Verbal and non-verbal communication • To convince rather than persuade • To become clear in your communication The ruler techniques • What are the characteristics? • How to respond and prevent ruler techniques • Identify your own situation – how can you respond differently? How to tackle difficult situations and people • How to deal with frustration, rivalry and misunderstandings at work • How to increase your strength in the meeting with difficult situations and people • How can you say NO and keep your integrity We are different • How can we use each others strength -rather than get upset • Learn to understand our differences and use it to your advantage Summary • How can you contribute to a healthier working climate at your workplace? • What did you learn?Additional information
The course was developed and prepared in collaboration with Confex Sverige AB, Göteborg, Sweden. www.confex.se. The course is intended for PhD-students who need to improve their skills in communications and handling conflicts. Post-docs can attend the course if positions are available.Max number of students: 10
Min number of students: 4
For more information contact Galia Zamaratskaia galia.zamaratskaia@slu.se or Ali Moazzami Ali.Moazzami@slu.se
Responsible department
Department of Molecular Sciences