Konflikthantering och utmanande situationer
Human design
• Understanding our human design -and knowing when to respond rather than react
• Do you want to be right or do you want to cooperate?
• What can I control, what can I not control?
The basics of rhetoric
• Learn the most important basics of rhetoric and argumentation
• The rhetoric toolbox – how to use them
• How to respond to the ruler technique
Communication
• Verbal and non-verbal communication
• To convince rather than persuade
• To become clear in your communication
The ruler techniques
• What are the characteristics?
• How to respond and prevent ruler techniques
• Identify your own situation – how can you respond differently?
How to tackle difficult situations and people
• How to deal with frustration, rivalry and misunderstandings at work
• How to increase your strength in the meeting with difficult situations and people
• How can you say NO and keep your integrity
We are different
• How can we use each others strength -rather than get upset
• Learn to understand our differences and use it to your advantage
Summary
• How can you contribute to a healthier working climate at your workplace?
• What did you learn?
Kursplan och övrig information
Kursplan
PNG0099 Konflikthantering och utmanande situationer, 1,0 Hp
Ämnen
Other Social ScienceUtbildningens nivå
ForskarnivåSpråk
EngelskaFörkunskapskrav
Basic knowledge in EnglishMål
After completing the course the student shall gain knowledge about the impact around yourself and others, how to and to
• Be aware of rule techniques
• Be able to communicate in order to be able to manage authorities and challenging situations
• Motivate and understand your own and others’ strengths, current and future working life.
Innehåll
The course is organized as 1 whole-day seminars and group discussions.
Human design
• Understanding our human design -and knowing when to respond rather than react
• Do you want to be right or do you want to cooperate?
• What can I control, what can I not control?
The basics of rhetoric
• Learn the most important basics of rhetoric and argumentation
• The rhetoric toolbox – how to use them
• How to respond to the ruler technique
Communication
• Verbal and non-verbal communication
• To convince rather than persuade
• To become clear in your communication
The ruler techniques
• What are the characteristics?
• How to respond and prevent ruler techniques
• Identify your own situation – how can you respond differently?
How to tackle difficult situations and people
• How to deal with frustration, rivalry and misunderstandings at work
• How to increase your strength in the meeting with difficult situations and people
• How can you say NO and keep your integrity
We are different
• How can we use each others strength -rather than get upset
• Learn to understand our differences and use it to your advantage
Summary
• How can you contribute to a healthier working climate at your workplace?
• What did you learn?
Ytterligare information
The course was developed and prepared in collaboration with Confex Sverige AB, Göteborg, Sweden. www.confex.se. The course is intended for PhD-students who need to improve their skills in communications and handling conflicts. Post-docs can attend the course if positions are available.Max number of students: 10
Min number of students: 4
For more information contact Galia Zamaratskaia galia.zamaratskaia@slu.se or Ali Moazzami Ali.Moazzami@slu.se
Ansvarig institution/motsvarande
Institutionen för molekylära vetenskaper