On this page, you will find important information for visits to our emergency department for horses. Please call the Horse Clinic before visiting us. You are welcome to us both with and without a referral.
Your visit at the Emergency Department
We understand that it is stressful to visit the animal hospital urgently. To lessen the stress, we recommend to bring important information such as the horse's passport, owner information, person responsible of payment, contact person and insurance number.
Please bring the referral if your horse has been examined by a veterinarian in the field.
Owner information refers to information about the person who owns the horse, such as personal data and contact details.
Person responsible of payment refers to information about the person responsible for paying for the visit, such as personal data and contact details. This needs to be stated if the person responsible for paying is not the same person who owns the horse.
Contact person refers to information about who to contact regarding the horse's care with us. This needs to be stated if the contact person is not the same person as the horse's owner or person responsible for payment.
The horse's passport refers to the horse's own passport. You can read more about horse passports on the Swedish National Board of Agriculture's website (link).
Before unloading your horse, please report your arrival at the Horse Clinic reception if you arrive during reception opening hours. If you visit us outside reception opening hours, please report your arrival via our intercom located outside the reception/emergency department or call tel. +46 18-67 29 50
When you visit us, you will need to sign a proof of reception (in Swedish: mottagningsbevis) for the care of your animal. For further questions, please talk to our staff at our reception.
When arriving to our emergency department, we make a first assessment to quickly get a picture of the urgent situation and the animal's care needs. You will also be asked about the horse's medical history. This means that our staff conducts a clinical examination and asks you a few questions.
If your horse is very sick
If your horse is very sick upon arrival, we will focus entirely on your horse. During the acute phase, we carry out the examinations and measures that need to be taken immediately.
As the animal owner, it is completely natural to feel worried in this type of situation. We do our best to keep you informed about what is happening. Sometimes, we need to carry out several examinations at a rapid pace before we can summarize the situation and discuss it with you.
Most of our patients who come in urgently are admitted to our care department for treatment, observation and further examinations. Non-urgent examinations and procedures are performed during the day.
We will update you on your horse's condition and contact you if necessary if the horse's condition worsens.
Payment for the visit is always made at our reception. In addition to the cost of veterinary care, a fee is added when you visit our emergency department.
Other visit information
The payment methods we offer are:
- Card (debit/credit)
- Invoice via Svea Bank (in Swedish: faktura)
- Installments via Svea Bank (in Swedish: delbetalning)
You pay for your visit with us before the animal leaves the animal hospital. We do not accept cash. We can also help you with direct regulation (in Swedish: direktreglera) if requested. If your animal is uninsured, we can request advance payment before we proceed with examinations and treatments.
If your animal is admitted to our hospital, you are welcome to daily ask your veterinarian about costs. For further questions about our payment methods, please contact our reception.
Visiting adress
Universitetsdjursjukhuset, SLU Ultunaallén 3C, 756 51 Uppsala
Use the website Hitta.se to find your way to the animal hospital (link)
Directions
SLU University Animal Hospital is located in the Veterinärmedicinskt och husdjursvetenskapligt centrum (VHC), which is located on SLU Ultuna campus in the southern parts of Uppsala.
To get to the animal hospital driving on the E4 road, follow Kungsängsleden with signs directing to Uppsala södra. Follow the signs for Ultuna, turn left at the intersection at Dag Hammarskölds väg. Follow the road south and turn left at the roundabout. Note that you should not turn at the first exit into Ultuna.
Park your car
You can park for free at the Small Animal Clinic's parking lot, see point B in "Parking (PDF)". You must enter your registration number in the self-service kiosk in the foyer of the Small Animal Clinic, even if you are visiting the Horse Clinic.
Your parking is valid for 6 hours and expires automatically after this time.
Park your horse trailer
When visiting the Horse Clinic with a horse trailer, you will find parking near the Horse Clinic reception, see point A in "Parking (PDF)".
If you need to leave your horse trailer with us for a longer period of time, you will find dedicated spaces for this at the Small Animal Clinic parking lot.
Have you forgotten to register your parking?
If you have received a parking ticket, please contact the Small Animal Clinic reception, even if you are visiting the Horse Clinic.
For more questions, please contact Aimo Park.
At a large animal hospital, horses from many different stables meet. As a result, there is always a risk that a patient may catch an infection of some kind, such as a viral infection, whilst visiting. Thus, the animal hospital cannot take financial responsibility for any contagion related issues, whether at the Horse Clinic or later in the home stable, if your horse should contract an infection. When your horse stays at the Horse Clinic, or in any other foreign stable, it is always important from an infection control point of view if the horse is kept separate from the other horses in the home stable for a shorter period of time (7-10 days) upon returning home.
It is always the animal owner's responsibility to contact the Horse Clinic before a visit if the horse, or other horses in the same stable, show symptoms of fever, runny nose, cough or other illness.
In connection to medical treatments performed at SLU University Animal Hospital, we process the pet owner's personal data. This is done, amongst other things, to be able to keep records of treatments that has been conducted, contact the pet owner, make payment charges, etc.