On this page, you will find important information for visits to our emergency department for small animals. Please call the Small Animal Clinic before visiting us.
Your visit at the Emergency Department
When you arrive to the Small Animal Clinic, you should always announce your arrival to the reception. At the reception, we register your arrival and answer any practical questions about your visit.
When you visit us, you will need to sign a proof of reception (in Swedish: mottagningsbevis) for the care of your animal. For further questions, please talk to our staff at our reception.
When arriving to our emergency department, we make a first assessment to quickly get a picture of the urgent situation and the animal's care needs. This means that our staff conducts a clinical examination and asks you a few questions.
The sickest or most injured patients are always prioritized first. In cases of equal care needs, we then treat the animals in the order they arrived at the animal hospital.
We educate future veterinarians and veterinary nurses. Our students participate in certain visits together with our staff.
A patient who just arrived at the emergency department may have a more urgent need and therefore receive care before your animal, even if you have been waiting for longer. Although it may seem calm in the waiting room, there is often intensive work going on behind the scenes. We do everything we can to ensure that you and your animal receive help as quickly and smoothly as possible.
Things to think about while you wait
While you are waiting in the waiting room, the following points may be useful to think about to later help the assessment of your animal.
- How is the animal's general condition, is your animal not energetic or anxious?
- How is the breathing and the animal's breath?
- Does your animal have a fever?
- Is the animal eating and drinking normally?
- When did your animal last eat?
- Is your animal taking any medication?
- Does your animal have any known illnesses?
- How are the animal's bowl movement like?
- Are the gums normal?
- What and when has your animal been vaccinated? Please have vaccination certificates available.
- Has your animal been abroad? If so, to which countries?
- Is your animal neutered?
- Is your animal moving normally?
After the acute phase, your animal may need to stay overnight at the animal hospital for observation and further care, or go home the same day depending on the situation. We always inform you of the situation for your animal.
Payment for the visit is always made at our reception. In addition to the cost of veterinary care, a fee is added when you visit our emergency department.
Sometimes animals need to stay overnight at the animal hospital. All animals staying overnight are supervised based on the patient's individual needs. We understand that as a pet owner you may feel both sad and worried. We do our best to keep you informed about what is happening.
Other visit information
The payment methods we offer are:
- Card (debit/credit)
- Invoice via Svea Bank (in Swedish: faktura)
- Installments via Svea Bank (in Swedish: delbetalning)
You pay for your visit with us before the animal leaves the animal hospital. We do not accept cash. We can also help you with direct regulation (in Swedish: direktreglera) if requested. If your animal is uninsured, we can request advance payment before we proceed with examinations and treatments.
If your animal is admitted to our hospital, you are welcome to daily ask your veterinarian about costs. For further questions about our payment methods, please contact our reception.
Visiting adress
Universitetsdjursjukhuset, SLU Ultunaallén 5A, 756 51 Uppsala
Use the website Hitta.se to find your way to the animal hospital (link)
Directions
SLU University Animal Hospital is located in the Veterinärmedicinskt och husdjursvetenskapligt centrum (VHC), which is located on SLU Ultuna campus in the southern parts of Uppsala.
To get to the animal hospital driving on the E4 road, follow Kungsängsleden with signs directing to Uppsala södra. Follow the signs for Ultuna, turn left at the intersection at Dag Hammarskölds väg. Follow the road south and turn left at the roundabout. Note that you should not turn at the first exit into Ultuna.
Park your car
You can park for free at the Small Animal Clinic's parking lot, see point B in "Parking (PDF)". You must enter your registration number in the self-service kiosk in the foyer of the Small Animal Clinic, even if you are visiting the Horse Clinic.
Your parking is valid for 6 hours and expires automatically after this time.
Park your horse trailer
When visiting the Horse Clinic with a horse trailer, you will find parking near the Horse Clinic reception, see point A in "Parking (PDF)".
If you need to leave your horse trailer with us for a longer period of time, you will find dedicated spaces for this at the Small Animal Clinic parking lot.
Have you forgotten to register your parking?
If you have received a parking ticket, please contact the Small Animal Clinic reception, even if you are visiting the Horse Clinic.
For more questions, please contact Aimo Park.
In connection to medical treatments performed at SLU University Animal Hospital, we process the pet owner's personal data. This is done, amongst other things, to be able to keep records of treatments that has been conducted, contact the pet owner, make payment charges, etc.