Your visit with us

We want animals and their owners alike to feel safe and comfortable during the visit. That is why we have put together the following recommendations to help make your time with us as pleasant as possible:

• Arrive to the animal hospital at least 15 minutes before your scheduled appointment. The examination will begin at the time stated on your booking confirmation. Please plan to register your arrival at the reception and place your horse in our day stable before the scheduled appointment begins.
• Bring important information such as the horse's passport, owner information, person responsible of payment, contact person and insurance number.
• Bring equipment if you visit us for a lameness assessment or assessment of any other form of reduced performance. Also bring equipment for you to be able to do riding tests during your visit.
• We have a studs ban (in Swedish: broddar) due to sensitive floor coverings. If the studs are necessary during loading, you are allowed to remove them afterwards in our day stable. Studding keys are available to borrow on site.
• Bring people to help you with loading your horse. We can provide sedation for the horse but have little or no ability to help you with loading.
• For booked visits, we can help with stabling. If you have a horse that is difficult to load or if you have a long way to travel for the visit, it is possible to stable your horse the night before the visit. Contact the Horse Clinic’s reception for more information about prices and how stabling is done. Feed is offered by the animal hospital when stabling.

Please arrive 15 minutes before your scheduled visit.

We have parking spaces for both cars and horse transport outside the animal hospital.

When you arrive to the Small Animal Clinic, you should always announce your arrival to the reception. At the reception, we register your arrival and answer any practical questions about your visit.

We educate future veterinarians and veterinary nurses. Our students participate in certain visits together with our staff.

When you visit us, you will need to sign a proof of reception (in Swedish: mottagningsbevis) for the care of your animal. For further questions, please talk to our staff at our reception.

Mottagningsbevis (in Swedish) (PDF)

Once your visit is complete, go to the Horse Clinic reception for payment. 

After the visit, you will receive care advice for when you are home again with your horse. In the care advice, you will find information about return visits. Return visits are booked by you as the animal owner. We recommend to book your return visit as soon as possible to get an appointment. Please contact the reception to book a return visit. You can book an appointment for a return visit when your first visit ends, or by contacting our reception at a later time.

Leave feedback on your visit

Do you want to leave feedback on your visit to us? Please fill out our form here (link)

At a large animal hospital, horses from many different stables meet. As a result, there is always a risk that a patient may catch an infection of some kind, such as a viral infection, whilst visiting.  Thus, the animal hospital cannot take financial responsibility for any contagion related issues, whether at the Horse Clinic or later in the home stable, if your horse should contract an infection. When your horse stays at the Horse Clinic, or in any other foreign stable, it is always important from an infection control point of view if the horse is kept separate from the other horses in the home stable for a shorter period of time (7-10 days) upon returning home. 

We recommend all our visitors to temper their horse before a planned visit to us. It is always the animal owner's responsibility to contact the Horse Clinic before a visit if the horse, or other horses in the same stable, show symptoms of fever, runny nose, cough or other illness.

The payment methods we offer are:

• Card (debit/credit) 
• Invoice via Svea Bank (in Swedish: faktura)
• Installments via Svea Bank (in Swedish: delbetalning)

You pay for your visit with us before the animal leaves the animal hospital. We do not accept cash. We can also help you with direct regulation (in Swedish: direktreglera) if requested. If your animal is uninsured, we can request advance payment before we proceed with examinations and treatments.

If your animal is admitted to our hospital, you are welcome to daily ask your veterinarian about costs. For further questions about our payment methods, please contact our reception.

Read more about prices and payment here (link)

Cancellation policy

Cancellation must be made no later than 36 hours before the booked time. Late cancellations or no-shows will be charged.

To cancel your appointment, please fill out the cancellation form by clicking the button below.

Cancellation must be made no later than 36 hours before the booked time. Late cancellations or no-shows will be charged.

Visiting adress

Universitetsdjursjukhuset, SLU Ultunaallén 3C, 756 51 Uppsala

Use the website Hitta.se to find your way to the animal hospital (link)

Directions

SLU University Animal Hospital is located in the Veterinärmedicinskt och husdjursvetenskapligt centrum (VHC), which is located on SLU Ultuna campus in the southern parts of Uppsala.

To get to the animal hospital driving on the E4 road, follow Kungsängsleden with signs directing to Uppsala södra. Follow the signs for Ultuna, turn left at the intersection at Dag Hammarskölds väg. Follow the road south and turn left at the roundabout. Note that you should not turn at the first exit into Ultuna.

Park your car

You can park for free at the Small Animal Clinic's parking lot, see point B in "Parking (PDF)". You must enter your registration number in the self-service kiosk in the foyer of the Small Animal Clinic, even if you are visiting the Horse Clinic.

Your parking is valid for 6 hours and expires automatically after this time. 

Park your horse trailer

When visiting the Horse Clinic with a horse trailer, you will find parking near the Horse Clinic reception, see point A in "Parking (PDF)".

If you need to leave your horse trailer with us for a longer period of time, you will find dedicated spaces for this at the Small Animal Clinic parking lot.

Have you forgotten to register your parking?

If you have received a parking ticket, please contact the Small Animal Clinic reception, even if you are visiting the Horse Clinic.

For more questions, please contact Aimo Park. 

In connection to medical treatments performed at SLU University Animal Hospital, we process the pet owner's personal data. This is done, amongst other things, to be able to keep records of treatments that has been conducted, contact the pet owner, make payment charges, etc. 

Read more about how we process your personal data (link)

Research at SLU University Animal Hospital

At SLU University Animal Hospital, we combine animal health care with education and research. 

By combining established knowledge with the latest research, we are constantly driving development forward. With better diagnostics, we have the opportunity to detect diseases earlier. With greater knowledge, we can counteract breed-related diseases and contribute to breeding that produces healthier animals. And with increasingly efficient animal health care, we can offer increasingly better treatment. Our goal is to create the very best animal health care. Today and tomorrow.