Your visit with us

We want pets and their owners alike to feel safe and comfortable during the visit. That is why we have put together the following recommendations to help make your time with us as pleasant as possible:

• If possible, avoid activities that may cause stress for your pet the day before and the day of the visit. For example, bathing. This is to avoid unnecessarily stress and wasting energy that is needed during the vet visit.
• Bring items that will make the animal feel more safe, such as a blanket with the animal's own scent, your animal's favorite treat and favorite toy.
• Bring an extra blanket, where you can place the extra blanket over the cat's carrier and on the examination table to reduce the risk of spreading stress pheromones in the room and be able to change if there has been an accident in the carrier.
• Do not give more than a few treats before you the visit, in case blood tests needs to be taken on an empty stomach or the animal is being sedated. Ask your veterinarian if it is okay for your animal to eat during the visit.
• Please talk to our staff if your pet is very stressed, for example trembling, trying to go outside or meowing a lot. We can try to resolve this by having you wait outside, in another waiting room, or in the examination room if possible. We also have a "cat corner" at the hospital where only cats are allowed.
• Bring insurance numbers and medical records if needed. 

Please arrive 15 minutes before your scheduled visit.

We have parking spaces for both cars and horse transport outside the animal hospital.

When you arrive to the Small Animal Clinic, you should always announce your arrival to the reception. At the reception, we register your arrival and answer any practical questions about your visit.

We educate future veterinarians and veterinary nurses. Our students participate in certain visits together with our staff.

When you visit us, you will need to sign a proof of reception (in Swedish: mottagningsbevis) for the care of your animal. For further questions, please talk to our staff at our reception.

Mottagningsbevis (in Swedish) (PDF)

Once your visit with the veterinarian is complete, please proceed to the Small Animal Clinic reception for payment.You will also receive care advice from your veterinarian if needed. If you have any concerns about the visit, you are welcome to discuss this with your veterinarian or our reception staff.

Leave feedback on your visit

Do you want to leave feedback on your visit to us? Please fill out our form here (link)

The payment methods we offer are:

• Card (debit/credit) 
• Invoice via Svea Bank (in Swedish: faktura)
• Installments via Svea Bank (in Swedish: delbetalning)

You pay for your visit with us before the animal leaves the animal hospital. We do not accept cash. We can also help you with direct regulation (in Swedish: direktreglera) if requested. If your animal is uninsured, we can request advance payment before we proceed with examinations and treatments.

If your animal is admitted to our hospital, you are welcome to daily ask your veterinarian about costs. For further questions about our payment methods, please contact our reception.

Read more about prices and payment here (link)

Cancellation policy

Cancellation must be made no later than 36 hours before the booked time. Late cancellations or no-shows will be charged.

To cancel your appointment, please fill out the cancellation form by clicking the button below.

Cancellation must be made no later than 36 hours before the booked time. Late cancellations or no-shows will be charged.

Visiting adress

Universitetsdjursjukhuset, SLU Ultunaallén 5A, 756 51 Uppsala

Use the website Hitta.se to find your way to the animal hospital (link)

Directions

SLU University Animal Hospital is located in the Veterinärmedicinskt och husdjursvetenskapligt centrum (VHC), which is located on SLU Ultuna campus in the southern parts of Uppsala.

To get to the animal hospital driving on the E4 road, follow Kungsängsleden with signs directing to Uppsala södra. Follow the signs for Ultuna, turn left at the intersection at Dag Hammarskölds väg. Follow the road south and turn left at the roundabout. Note that you should not turn at the first exit into Ultuna.

Park your car

You can park for free at the Small Animal Clinic's parking lot, see point B in "Parking (PDF)". You must enter your registration number in the self-service kiosk in the foyer of the Small Animal Clinic, even if you are visiting the Horse Clinic.

Your parking is valid for 6 hours and expires automatically after this time. 

Park your horse trailer

When visiting the Horse Clinic with a horse trailer, you will find parking near the Horse Clinic reception, see point A in "Parking (PDF)".

If you need to leave your horse trailer with us for a longer period of time, you will find dedicated spaces for this at the Small Animal Clinic parking lot.

Have you forgotten to register your parking?

If you have received a parking ticket, please contact the Small Animal Clinic reception, even if you are visiting the Horse Clinic.

For more questions, please contact Aimo Park. 

In connection to medical treatments performed at SLU University Animal Hospital, we process the pet owner's personal data. This is done, amongst other things, to be able to keep records of treatments that has been conducted, contact the pet owner, make payment charges, etc. 

Read more about how we process your personal data (link)

Research at SLU University Animal Hospital

At SLU University Animal Hospital, we combine animal health care with education and research. 

By combining established knowledge with the latest research, we are constantly driving development forward. With better diagnostics, we have the opportunity to detect diseases earlier. With greater knowledge, we can counteract breed-related diseases and contribute to breeding that produces healthier animals. And with increasingly efficient animal health care, we can offer increasingly better treatment. Our goal is to create the very best animal health care. Today and tomorrow.